Before you begin filing your complaint with BBB, please note:
BBB's goal is to successfully resolve complaints involving buyers and sellers in a fair and timely fashion. This includes complaints involving consumer-to-business and business-to-business transactions that involve the advertisement and/or sale of a product or service. Information concerning the nature and resolution of complaints filed with BBB is used in developing BBB Reliability ReportsTM on companies. BBB accepts complaints whether or not the business is a BBB Accredited Business.
BBB generally does not handle complaints which are more effectively handled by other government or private agencies or the legal system, such as complaints involving employment practices, discrimination, or matters in litigation.
Click here for more detailed BBB Complaint Acceptance Guidelines.
BBB strongly encourages consumers to first attempt to resolve complaints directly with the company, however BBB will not reject a complaint if a consumer has not taken this step. All complaints are processed by local BBBs, most often the BBB where the company is located. Historically, over 70% of complaints filed through BBB are resolved. In some cases, BBB mediation or arbitration may be offered to assist in resolution.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 calendar days.
BBB reserves the right not to process complaints containing abusive or foul language.